Plain Sphere Candle

RETURNS

You have 14 calendar days to return an item from the date your received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

REFUNDS

Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the returned item.

If your return is approved, I will initiate a refund to your credit card (or original method of payment). You will receive the credit, within a certain amount of days, depending on card issuer’s policies.

 

EXCHANGES (if applicable)

I only replace items if they are defective or damaged.  If you need to exchange it for the same item, send me an email to janismaclean@mail.com and send your item to: 63 Park Street, Nairn, IV12 4PW.

SHIPPING

To return your product, you should mail your product to: 63 Park Street, Nairn, IV12 4PW.

You will be responsible for paying for your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

CONTACT ME

If you have any questions on how to return your item to me, please get in touch.

All candles and lanterns are handmade and often made to order because of the nature of their design, so please allow up to 7 working days for delivery. However, I will endeavour to get your order out as quickly as possible.

 

I use Royal Mail to send out all orders, using a 2-3 day service. I will contact you prior to finalising your order, to confirm the correct postage rate with you before sending. Occasionally a signature may be required, so please ensure someone will be available to sign for your items.