Name: Plain Sphere Candle
Brand: Janis MacLean Candle Maker
SKU: PLAINSPH

To get the best from your candle, please remember:

* always trim the wick after purchase to approximately 1cm

* always burn your candle on a heat resistent surface

* and place your candle on a flat, level surface

* when you first light your candle, give it time, allowing a minimum of 1-2 hours to create a meltpool, therefore avoiding any future re-lighting issues or waste

* I recommend that you burn your candle for no longer than 3-4 hours at a time

* always trim your wick to approximately 1cm before lighting

* avoid placing your candles where they will be directly exposed to sunlight or harsh indoor lighting, such as a spotlight. Candles may fade if they are left in bright light for an extended period of time.

* never leave a burning candle unattended

* with candles that are not in a jar/container, you don't want to burn it all the way to the bottom (melted wax can be messy); so once there's about 1cm of wax left on the bottom, it's time to say goodbye

* in case of any drips or spillages, rapeseed wax is much softer than traditional paraffin and will clean up easily with warm soapy water.
RETURNS

You have 14 calendar days to return an item from the date your received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

REFUNDS

Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the returned item.

If your return is approved, I will initiate a refund to your credit card (or original method of payment). You will receive the credit, within a certain amount of days, depending on card issuer’s policies.

EXCHANGES (if applicable)

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email to janismaclean@mail.com and send your item to: 63 Park Street, Nairn, IV12 4PW.

SHIPPING

To return your product, you should mail your product to: 63 Park Street, Nairn, IV12 4PW.

You will be responsible for paying for your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT ME

If you have any questions on how to return your item to me, please get in touch.
All candles and lanterns are handmade and often made to order because of the nature of their design, so please allow up to 7 working days for delivery. However, I will endeavour to get your order out as quickly as possible.

I use Royal Mail to send out all orders, using a 2-3 day service. I will contact you prior to finalising your order, to confirm the correct postage rate with you before sending. Occasionally a signature may be required, so please ensure someone will be available to sign for your items.

Plain Sphere Candle

PRODUCT INFO

RETURN & REFUND POLICY

SHIPPING INFO